Returns & Exchanges

At April Coffee Roasters, we strive for perfection in every roast; however, due to the perishable nature of coffee beans, we can only offer returns on defective equipment or non-consumable merchandise within 14 days of purchase.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you wish to return your item or report a quality issue.

2

Documentation

For damaged goods or brewing equipment, please provide clear photographic evidence of the defect or shipping damage to expedite your claim.

3

Packaging

Ensure that all non-consumable items are returned in their original, unopened packaging to remain eligible for a full refund or exchange.

4

Shipping and Processing

Send your item back to our Copenhagen roastery using a tracked shipping service; once inspected, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing